Question 1

How do we screen and train our San Diego cleaning professionals?

Accepted Answer

At Sparkly Maid San Diego, we believe that great cleanings start with great people. That is why we hire only about 1 out of every 100 applicants. We are extremely selective and only bring on team members who meet our high standards of skill, professionalism, and care. Every cleaner goes through a full background check, reference verification, and hands-on training before serving clients. On top of that, we provide ongoing support and education so our cleaners continue to deliver five star quality with every visit.

Question 2

What's the simple process to book your first home cleaning?

Accepted Answer

Booking with us is quick and stress free. Simply visit our website or give us a call, select your home size and cleaning type, and choose a time that works best for you. We offer flat rate pricing with no hidden fees and flexible arrival windows, so you know exactly what to expect. From there, our professional cleaner will show up ready to deliver a spotless home.

Question 3

Do we bring all cleaning supplies or should you have anything ready?

Accepted Answer

We bring all the professional grade, eco friendly cleaning supplies needed to leave your home sparkling, from the kitchen to the bathrooms and everything in between. You do not need to prepare anything, unless you have specific products you would like us to use. We are happy to accommodate special requests, but our team always arrives fully equipped so you can relax while we handle the work.

Question 4

How does our 48 hour satisfaction guarantee work?

Accepted Answer

Your happiness is our top priority. If for any reason you are not completely satisfied with your cleaning, let us know within 48 hours and we will return to make it right at no additional cost. Our team will follow up twice for feedback if we do not hear from you right away. If no response is provided within 48 hours, we are unable to return for a recleaning as part of our policy. This ensures fairness for both our clients and our cleaning professionals while still giving you peace of mind that we stand behind our work.

Question 5

Need to reschedule or cancel?

Accepted Answer

We understand that plans may change, and we kindly ask for notice when adjustments are needed. To respect both your time and the schedules of our cleaners, we have a clear rescheduling and cancellation policy. Changes made with at least 48 hours' notice will incur a $70 fee, while changes made within 24 hours of the appointment will incur a $100 fee. By booking with us you acknowledge and agree to this policy, which helps us provide reliable scheduling for all clients while supporting fair and consistent working conditions for our cleaning professionals here in San Diego, CA.

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